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Roots to Ground Counseling Grievance Information 

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Roots to Ground Counseling provides a fair, uniform, and accessible grievance resolution process for  individuals accessing, receiving or being evaluated for services and their family members. Any expression of dissatisfaction about any matter related to provided services, are accepted verbally or in writing.  

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Please email or telephone Cynthia LeBlanc, LMFT, Director of Client Services with concerns.  Please include name, date of birth if a current client, phone number and email, time, date, location of event, witness names, account of event, and proposed solution and please sign and date. 

(719) 331-6653 cynthia@rootstoground.com or mail to Suite 400, 2500 N. Circle Drive, Colorado Springs, CO 80909

The Director of Client Services will provide a resolution within fifteen (15) business days.

 

 

 

Roots to Ground Counseling's therapists are regulated by the Department of Regulatory Agencies

Division of Professions and Occupations
1560 Broadway, Suite 1350
Denver, CO 80202
Phone: 303-894-7800  |  Fax: 303-894-7693
dora_dpo_licensing@state.co.us

Complaints: https://dpo.colorado.gov/FileComplaint

 

 

Roots to Ground Counseling is licensed as a facility currently by the State of Colorado and pending license by the Behavioral Health Administration

Visit their contact page here https://bha.colorado.gov/contact/contact-us

 

 

To file a complaint with the Ombudsman for Behavioral Health Access to Care, send an email to CDHS_Ombudsman_BH@state.co.us or call 303.866.2789.